Maintenance

For Maintenance and Emergency maintenance, please call 276.212.2410, 24 hours a day, 7 days a week.

Residents will be charged a nuisance fee if the emergency number is called after hours and the situation does not fall under the emergency items listed below.

Emergency Issues:

• Apartment Front or Rear Entry Doors: If not shutting and/or locking, this is an Emergency Issue.
• Appliances not working - this is only an Emergency Issue if the appliance stops working on Friday afternoon, Saturday, or Sunday. Appliances include water heater, refrigerator, and stove/range.
• Bathtub: Not Draining - Only an Emergency Issue if it occurs on Friday afternoon, Saturday, or Sunday.
• Commode: Stopped Up/Not Flushing correctly: If you only have one commode, this is considered an Emergency Issue. 
• Gas Leak inside or outside the apartment.
• Heat: No heat in your apartment is an Emergency Issue IF the outside temperature is below 55 degrees. DO NOT use stove/range as a heat source. 
• Air conditioning - No air conditioning in apartment (does not include window a/c) IF outside temperature is above 85 degrees.
• Issues that are life-threatening or hazardous to health or cause major damage to the inside or outside of the Apartment. 
• Lost Keys - locked out of the apartment. If you have locked yourself out of your apartment or lost your keys (a lockout fee will be charged).
• No electricity in the apartment.
• Waterline broken: Line cannot be shut off.